Who we are

A Stable Yard business based in Wivelsfield Green, West Sussex. our website address is: https://woolerliveries.com.

Comments

When visitors leave comments/Testimonials on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Signature for purposes of agreement to Terms of Service / Contract
• CCTV Footage of key areas of access on and off of the stable yard as well as the main lorry parking area

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Issue invoices for services rendered
• Communication in case of horse/pony care needs
• Scheduling of appointments
• Security of the premises

How we store your personal information

Your information is securely stored. We keep contact details for a period of 7 years, aligned with accounting practices. We will then dispose your information by secure deletion. CCTV data is kept for a period of up-to 30 days after this time data is then overwritten. If for any reason the storage is to be replaced and device will be securely disposed of.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We may share this information with designated care givers such as vets or farriers. Bookkeeping teams for invoicing purposes. Further tothis CCTV data may be shared with legal such as the Police for crime prevention.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Under data protection law, you have rights including: Your right of access – You have the right to ask us for copies of your personal information. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the contact detail detailed above if you wish to make a request.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Contact details will be stored within the website database and accounting system  

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sam@woolerliveries.com You can also complain to the ICO if you are unhappy with how we have used your data.